STREAMLINE PRODUCT REGISTRATION & IMPROVE INSTALLER ENGAGEMENT

Platforms

Work > Warmflow

Warmflow partnered with Scaffold Digital to deliver Warmflow Connect, a digital platform that modernises how heating engineers interact with Warmflow products and services. The platform brings together product registration, warranty activation, installer rewards and support resources into a single installer focused experience.

By tightly integrating digital engagement with Warmflow’s manufacturing and operational systems, Connect strengthens installer relationships while also improving internal data quality and visibility.

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THE CHALLENGE

Heating installers typically interact with multiple systems to register products, activate warranties, access technical documentation and participate in loyalty schemes. This fragmented experience can introduce friction and reduce engagement, while also limiting the quality of operational data available to manufacturers.

Warmflow identified several challenges:

Product registration and warranty activation were manual and inconsistent
Installer incentives were under utilised due to limited visibility
Operational registration data was not flowing cleanly into downstream systems
There was no single digital touchpoint reinforcing the value of being a Warmflow installer

Warmflow wanted a unified digital platform that would:

Make product registration simple and directly facilitate warranty activation
Incentivise installers with meaningful, easy to track rewards
Integrate tightly with manufacturing and operational platforms
Improve insight into installer engagement and product lifecycle data

“The biggest compliment I can pay them is that we do not view their team as an outside company who do work for us but more as an integral part of our business, like our own internal web & software department.”

Johnnie Black / Warmflow

THE SOLUTION

Warmflow Connect now operates as a central digital hub that connects installer activity with manufacturing and operational systems.

Product registration that directly enables warranty activation
A points based loyalty and rewards programme
Clear installer account and reward visibility
Access to technical documentation and support resources
Seamless data flow into Plex and Tesseract by Asolvi through a Bespoke API Integration

The platform continues to evolve, with enhancements driven by installer feedback and Warmflow’s operational needs.

IMPACT

Increased installer participation in product registration and rewards

Improved accuracy and completeness of warranty activation data
Reduced administrative overhead through integrated digital workflows
Better alignment between installer activity, manufacturing data and operational systems
Stronger long term relationships with Warmflow’s installer network